Refund & Cancellation Policy

Order Adjustment Timeframe: You can modify or cancel your order within 6 hours of placing it. This timeframe ensures efficient processing and shipping of orders.
How to Modify or Cancel Orders: To modify or cancel your order, please contact our customer support team at suporte@bessieblanc.com. Provide your order number and details for accurate processing.
Shipped Orders: If your order has already been shipped, we are unable to cancel it. Please accept the package as scheduled and follow our Returns & Exchanges Policy if needed.

To be eligible for a refund, the item must be unused, in the same condition you received it, and in the original packaging.
We offer a 100% money-back guarantee on products that are defective or damaged during shipping. Simply contact us, and we will provide a return address and process a replacement or refund as per your preference.
If you are dissatisfied with your order, please contact us, and we will assist you.
Customers are responsible for return shipping costs.

Orders that do not arrive due to factors within your control (e.g., incorrect shipping address).
Refund requests can be submitted within 14 days after the guaranteed delivery period (44 days) has expired by contacting us at suporte@bessieblanc.com.

Our policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To qualify for a return or exchange, your item must be unused, in the original condition, and in the original packaging.
A receipt or proof of purchase is required for returns or exchanges.

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed and credited to your original method of payment within a certain number of days.

If you haven't received your refund, please first check your bank account.
Contact your credit card company, as it may take some time for the refund to post.
Next, contact your bank, as there might be some processing time before the refund is posted.
If you've done all of the above and still haven't received your refund, please contact us at suporte@bessieblanc.com.

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at suporte@bessieblanc.com.

To initiate a return or exchange, email us at suporte@bessieblanc.com, and we will provide shipping details.
You are responsible for the return shipping costs. Shipping fees are non-refundable.
The time it takes for your exchanged product to reach you may vary based on your location.
If you're returning items worth over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of your returned item.